• Access to Care: Limited access due to financial constraints, geographic barriers, and inadequate infrastructure.
• Affordability: High costs of services, prescriptions, and insurance prevent many from seeking care.
• Quality of Care: Significant variations in quality exist due to factors like inadequate training and outdated practices.
• Chronic Diseases: The rise of non-communicable diseases strains healthcare resources.
• Mental Health: Underfunding and stigmatization hinder access to crucial mental health services.
• Health Inequities: Disparities persist based on socioeconomic status, race, and geography.
• Aging Population: Aging populations increase demand and require specialized care.  These symptoms are illustrated with specific examples from Finland.

Causes of the Problems: The presentation points to several root causes:

• Outdated funding models: Leading to a preference for treating illness rather than prevention.
• Preference for inpatient care: Overemphasis on hospital care over outpatient or preventative services.
• Underfunded prevention and primary care: Lack of investment in preventative measures and primary care weakens the system.
• Lack of innovation: In work organization, processes, and human resources.
• Counter work: Legislative hurdles, resistance from health politicians to innovation, and slow adoption of digital solutions and AI hinder progress.
• Current Healthcare System (Demand-Based): A diagram depicts the current system, where a large proportion of citizens with health concerns navigate through various steps to reach a medical professional.

Proposed Cure:  The proposed solution focuses on several key areas:

• Empowering individuals: Providing tools for self-tracking of health data.
• Shifting focus: Enabling family doctors to focus on health maintenance rather than just treating illness.
• Improving access: Facilitating consultations regardless of geographic location.
• Accelerating digital adoption: Utilizing digital solutions to improve efficiency and accessibility.
• Regional cooperation: Integrating different levels of healthcare within regions.
• Needs-based assessment:  Starting all interactions with a needs assessment to direct patients to the most suitable service.

Future Vision (Personalised and Need-Based): A future model is presented that uses a digital needs assessment, symptom checkers, and AI to personalize and improve the efficiency and effectiveness of care.  The system incorporates a national EHR and aims to streamline communication between different levels of care.

Benefits of the Proposed System: The presentation concludes by highlighting several benefits:

• Improved service quality: Through structured data collection and improved metrics tracking.
• Increased contact resolution: Resulting in valuable insights for improving service quality and planning.
• Optimized labour costs: By delegating tasks and enabling remote work options.
• Improved work environment: Reducing disruptions through decreased phone calls.

The presentation concludes with a visualization of how the new system will work using different software tools for the patient, health analyst, scheduler, and family health center staff.